TERMS OF SALE
1. Acceptance of the Terms of Sale
2. Making a purchase on the Store
3. Liability for Unauthorized Transactions
You are solely responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer, and you hereby accept sole responsibility for all activities that occur under your Account or password, unless as otherwise specified hereunder. You are responsible for all purchases of VEOM Content made through your account. VEOM shall not be liable for any loss that you may incur as a result of unauthorized purchase or uses of your Account, when such loss is due to your failure at maintaining the security and confidentiality of your Account.
4. Use of registration information and non-personally identifiable information
The price payable by you is the price indicated on the checkout page before you finalize your purchase. The price displayed on the Store and in the confirmation email will include any applicable Sales Tax, GST and VAT. For physical goods, the cost of shipping is dependent on the package weight, its dimensions and where the VEOM Content will be delivered. The cost of shipping is included in the final price displayed on the Store, before checkout. Please note that if your delivery address is outside of the Russian Federation, you may also be subject to customs charges. These fees are payable by you and are NOT included in the price. VEOM reserves the right to change the price and availability of any and all VEOM Content at any time without notice; provided that such price change will not affect your purchase price for orders that VEOM has already received from you and processed.
6. Delivery of VEOM Content
6.1 Digital Content
VEOM will strive to deliver properly ordered digital content to you within a reasonable amount of time. However, occasionally, technical problems and/or a manual review of the order may delay or prevent delivery of the ordered digital content. Your remedy with respect to a digital content that is not delivered within a reasonable amount of time is to either receive a replacement of such digital content, or a refund of the purchase price paid for such a digital content. Our obligation to deliver the digital content to you shall be complete at such time as, and place where, you first receive the downloaded digital content. Furthermore, VEOM will not supply any Products or services to you until your credit card issuer has authorized the use of your card for payment of the digital content ordered.
6.1.1 Digital Content delivered by means of a product key.
The maximum amount of product keys you may buy for a single digital content through a VEOM Account may be limited. Furthermore, any sale of product keys is for non-commercial purposes only and any sale or distribution of the Products to third parties for commercial purposes is strictly forbidden. In cases of suspected fraud or illegal trade with our product keys, VEOM reserves the right to lock your product key(s). If you purchase a product key prior to the release date of the digital content, once the purchase has been completed, you will receive an email confirming the purchase of the digital content. On the release date of the applicable digital content, you will get another email containing the product key for the digital content.
6.1.2 Digital Content delivered directly to your STEAM account or VEOM account.
Digital content which supports cross-platform ownership will be delivered directly to your VEOM account and the STEAM account with which you have linked your VEOM account. If you make a pre-order of digital content which supports cross-platform ownership, then once the purchase has been completed you will receive an email confirming the purchase of the digital content. On the release date of the applicable digital content, the digital content will be delivered to your STEAM account and VEOM account.
6.2 Physical Goods
VEOM will strive to deliver all properly ordered physical goods to you within a reasonable amount of time. When electing the International Standard shipping method we ask you to allow up to three (3) weeks after you receive the confirmation email for your purchase to be delivered. If after three (3) weeks, you have not received your order, please contact VEOM Customer Support.
7. Events and Shows
7.1 Age Restrictions.
Please note that specific age restrictions may apply to certain events or happenings and to the purchase of tickets to attend any such events or happenings. As a consequence, please read carefully the product webpages of any events you plan to attend before purchasing any tickets. VEOM reserves the right to refuse access to any events and happenings to anyone who fails to prove their age through valid photo ID.
By entering a VEOM show or event, you consent to release any and all rights you may otherwise have to your likeness, and to any photographs, recordings or other images owned or created by VEOM, by any exhibitor personnel, and by any member of the media. You grant VEOM, all exhibitors, and media the right, permission, and license to use your name, voice, image and likeness, and release VEOM, all exhibitors, and media from liability resulting from such use.
8. Payment methods
When you purchase VEOM Content via this Store, you may pay for your purchase using the payment method (the “Payment Method”) that VEOM identifies on the Store. Please note that you will be bound by your chosen Payment Method provider's terms and conditions, such as for example PayPal. Please contact such third party should you have any questions regarding your chosen Payment Method provider‘s terms and conditions.
VEOM does not offer refunds for VEOM Content purchased through the Store unless as otherwise specified herein and subject to any rights you may have under applicable law. In case of damaged goods, goods of unsatisfactory quality or goods in an unsellable condition please contact VEOM Customer Support for information on refunds. Any such requests will be dealt by VEOM on its sole discretion.
9.1 Right of Withdrawal for residents in Russia
If you reside in the Russia, you have the right to withdraw from a purchase of VEOM Content within fourteen (14) days without giving reason. The withdrawal period expires fourteen (14) days from the day the VEOM Content was delivered to you. In order to exercise your right of withdrawal, please contact us. In order for you to meet the withdrawal deadline, it is sufficient that you send us your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. Please note that if you choose to exercise the right of withdrawal, you bear the cost of returning the goods to us. If you decide to withdraw from the purchase, we will refund to you all payments received from you without undue delay and in any event no later than fourteen (14) days from the day on which we are informed about your decision to withdraw from the purchase. The refund will be done by the same Payment Method as you used for your purchase.
IMPORTANT NOTICE REGARDING DIGITAL CONTENT
Please note that you will lose your right of withdrawal for purchased digital content as soon as you have expressly consented to the performance of the digital content and have acknowledged that you will therefore lose your right to withdraw from the contract, and/or as soon as and have started to download such digital content on your computer or personal device, whichever occur first.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE PRODUCTS AND SERVICES THAT YOU PURCHASE ON THE STORE ARE PROVIDED TO YOU “AS IS,” AND YOUR USE IS AT YOUR OWN RISK. WE DO NOT MAKE, AND HEREBY DISCLAIM, ANY AND ALL OTHER EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER VEOM NOR ITS LICENSORS OR DISTRIBUTORS SHALL BE LIABLE TO YOU FOR ANY LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, OR ANY FORM OF INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FROM ANY CAUSES OF ACTION ARISING WITH RESPECT TO THE PRODUCTS OR SERVICES THAT YOU PURCHASE ON THE STORE, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL VEOM AGGREGATE LIABILITY UNDER THESE TERMS OF SALE EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE APPLICABLE PRODUCTS OR SERVICES.
NOTWITHSTANDING THE FOREGOING, NOTHING CONTAINED IN THESE TERMS OF SALE LIMIT VEOM’S LIABILITY TO YOU FOR FRAUDULENT MISREPRESENTATIONS, DEATH OR PERSONAL INJURY CAUSED BY VEOM’S NEGLIGENCE, OR ANY OTHER LIABILITY TO THE EXTENT SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED AS A MATTER OF APPLICABLE LAW.
Any claim you bring against us relating to your purchase must be submitted to us within reasonable time after you became aware of, or should have become aware of, the circumstances giving rise to a claim, and under no circumstances later than the minimum claim time permitted under applicable law.
12. Electronic Contracting
When you visit the Store or send e-mails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We will communicate with you by e-mail or by posting notices on the Store. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
13. Governing Law and Jurisdiction
These Terms of Sale are governed by and construed in accordance with the laws of Russia, excluding its conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods. You agree to submit to the personal jurisdiction of the courts of Russia for any cause of action arising out of or relating to your purchase.
Manufaktura VEOM LLC, Kaliningrad, Russia
We accept for payment:
- Credit Card
- Apple Pay
- Google Pay
- Sberbank Online
- Alpha click
- VTB 24
- Yandex money